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Archive for November 2013

Viral Gratitude: The Funny Thing about Gratitude

It’s funny to see how lightly we talk about gratitude over Thanksgiving turkey and not really embrace the obligations that come with it. We are grateful for something or someone. Others are grateful for something or someone. For true gratitude to live in our hearts and daily lives, we must dive into the Gratitude Continuum…

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Graciousness: A Business Strategy

Who knew that graciousness could lead to success? Our mothers and Shep Hyken! This weekend, I had the good fortune of hearing Shep Hyken CSP, CPAE speak to the Florida Speaker’s Association. His topic was: Get More Bookings and Sell More Product. What a gracious man. He modeled great customer service for our internal and…

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