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Archive for February 2018

Three Steps to a Great Sex Life

Do you have the sex life you desire? What gets in the way? What’s the secret to a great sex life? I asked these questions of hundreds of couples. The 25% who were satisfied shared the following tips:

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Customer Service Tips for Excellence

Everyone is your customer: clients, vendors, and colleagues. Workplace satisfaction improves when we extend respect to internal customers – colleagues and supervisors. How do you do this? The answer is customer service excellence. Two communication strategies from the TopLine Patient Experience training help us deal with even the most frustrating internal customers: Empathy and Heart-Head-Heart Communication™.

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Step Up with Julia Harper: Blame it on Your Brain!

Julia Harper, PhD, MS, OTR/L is a psychologist, life coach & mentor, occupational therapist, business owner, speaker and writer. She is also a mother and wife. She brings all of these roles together to serve her mission of helping all people to live their lives beyond limitations.

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Step Up with Gayle Carson

About Dr. Gayle Carson The back story of Dr. Gayle’s Spunky Old Broad® Philosophy  Born in Albany, NY, Dr. Gayle Carson, like many of us, has experienced endless moves and had many career adventures and hiccups along the way. One thing Gayle knew at a young age- she was born to coach entrepreneurs.

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Reputations: Negative Online Reviews and How to Manage Them

What’s in a name? Your reputation is your legacy and bottom line. Today’s clients choose us way before they meet us. They consult people they trust, then go online to check our reputations. A single negative review can cancel out any positive personal recommendation. “I’ve worked for years to build my reputation, only to have…

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