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Posts by redshoe

Three Steps to a Great Sex Life

Do you have the sex life you desire? What gets in the way? What’s the secret to a great sex life? I asked these questions of hundreds of couples. The 25% who were satisfied shared the following tips:

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Customer Service Tips for Excellence

Everyone is your customer: clients, vendors, and colleagues. Workplace satisfaction improves when we extend respect to internal customers – colleagues and supervisors. How do you do this? The answer is customer service excellence. Two communication strategies from the TopLine Patient Experience training help us deal with even the most frustrating internal customers: Empathy and Heart-Head-Heart Communication™.

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Step Up with Julia Harper: Blame it on Your Brain!

Julia Harper, PhD, MS, OTR/L is a psychologist, life coach & mentor, occupational therapist, business owner, speaker and writer. She is also a mother and wife. She brings all of these roles together to serve her mission of helping all people to live their lives beyond limitations.

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Reputations: Negative Online Reviews and How to Manage Them

What’s in a name? Your reputation is your legacy and bottom line. Today’s clients choose us way before they meet us. They consult people they trust, then go online to check our reputations. A single negative review can cancel out any positive personal recommendation. “I’ve worked for years to build my reputation, only to have…

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Crack the Code for Dealing with Difficult People

Do grumpy, bossy, fussy, energy vampires exist in the world of insurance? Yep! Be the best of the best in business by gracefully managing even the most difficult people. Insurance professionals seek customer service excellence. This can be illusive given the crankiness inspired by ever-changing insurance processes, deadlines, pricing, and wishful thinking. Difficult people are…

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