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Dr. Red Shoe
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Customer Service

Three Steps of Psychological First Aid: Listen, Protect, and Connect

By Dr. Margarita Gurri, CSP

Communicating is difficult in the best of the times. In times of crisis, leaders are called to action. What leaders say and do and how they communicate rallies the team,…

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The Rabbi & The Shrink: Service

By Dr. Margarita Gurri, CSP
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The Rabbi & The Shrink with Guest Expert Shep Hyken, CSP, CPAE, Customer Service Ethics

By Dr. Margarita Gurri, CSP
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Red Shoe Leadership

By Dr. Margarita Gurri, CSP

Red Shoe Story The Gurri family escaped Cuba’s communism for American freedom with one suitcase and $5 per person. Mother Beba wore impractical red shoes as a sign of quiet defiance. For…

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Tips for Customer Service Excellence

By Dr. Margarita Gurri, CSP

Everyone is your customer: clients, vendors, and colleagues. Workplace satisfaction improves when we extend respect to internal customers—colleagues and supervisors. How do you do this? Two communication strategies from Patient…

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