Leadership Communication

Ethical Portals: What keeps us honest?

Our Moral Compass is like a beacon that lets sailors know when they are headed in the right direction. Passing with a green beacon on your right indicates a path toward deeper waters. Passing with a red beacon on the right indicates a safe return home to shore. Red Right Returning is the phrase mariners…

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Red Shoe Leadership

Red Shoe Story The Gurri family escaped Cuba’s communism for American freedom with one suitcase and $5 per person. Mother Beba wore impractical red shoes as a sign of quiet defiance. For four-year-old Margarita, those red shoes magically transformed the power of conflict with courage, humor, and grace. Red Shoe Attitude Face life’s challenges and joys with…

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Business Ethics: Your Responsibility

Everyone has a responsibility to say something if they see or experience unethical and/or illegal behavior. As leaders, supervisors and managers have even greater responsibility. Leaders are liable for the consequences of ignoring misbehavior. Failing to take action can warp and corrupt workplace cultures.  Where to start? Good leaders demonstrate curiosity, have empathy, and are…

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Presentation Skills for Effective Public Speakers

Giving a good presentation requires part science, part art, and all about you. The secret to effective presentations and great public speaking has been known since ancient times. Aristotle identified three elements of excellence in presentation skills that will improve your presentations. According to him, the art of rhetoric requires attention to the speaker, subject, and…

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Tips for Customer Service Excellence

Everyone is your customer: clients, vendors, and colleagues. Workplace satisfaction improves when we extend respect to internal customers—colleagues and supervisors. How do you do this? Two communication strategies from Patient Experience training help us deal with even the most frustrating internal customers: Empathy and Listening.. Empathy. Imagine a Compassion Continuum with apathy at the low…

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