Deal with Difficult People: Keynotes and Consulting Programs

Difficult People are all around us.
Sometimes it’s them. Sometimes it’s you.

Reduce stress, increase productivity, and bring out the best in your team.

Be a Red Shoe Leader!
Deal with six difficult characters

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Eventually, someone misbehaves. Learn communication strategies to resolve workplace tears, tempers, and drama. Red Shoe Leader Programs help business leaders, government teams, and military families.

Leadership requires practicing new mindsets and skills. Start with empathy, commitment, and a plan.

  • Understand difficult people
  • Harness the power of conflict with humor
  • Manage disruptive communication styles
  • Learn by misbehaving as difficult people
  • Speak to impact

Deal with Difficult People
Master Communicator Styles that Plague us All

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National Guard manages crisis


  • Understand difficult people
  • Manage disruptive communicator styles
  • Explore the Three Levels of Anger
  • Master the Seven Communication Competencies
  • Create a Red Shoe Leader Action Plan

Fun, informative, and culture-changing. This is the most comprehensive program with a focus on communication strategies. It touches on conflict, ethics, and presentations skills as needed by your leaders and teams.

Color Me Difficult
Manage Tears, Tempers, and Drama

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  • Be a Red Shoe Leader
  • Understand 6 difficult communicator styles
  • Harness the power of conflict with humor
  • Bring out the best in each team member
  • Explore ethical foundations by misbehaving

Step into the role of 6 disruptive communicator styles with empathy to brainstorm strategies to bring out their best. Practice the mindsets and skills of a Red Shoe Leader.

Manage Conflict
Deal with Bullies, Heroes, and Victims

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  • Understand why people misbehave
  • Learn how to handle the 6 communication styles
  • Identify common anger triggers
  • Master Polite Shut-Ups©
  • Practice communication strategies to deal with difficult people

Business stress can bring out the worst in the best of us. Handling the different personalities and stressors is key to your success. Mindsets, anger triggers, communication skills, and a bit of humor to bring out the best in you and your team. Provides a deeper dive into group dynamics.

Run Effective Meetings
Bring Out the Best in Each Team Member



  • Set the tone before and between meetings
  • Cultivate a culture of risk for exploring new ideas
  • Manage the flow of communication graciously
  • Deal with disruptive communicator styles
  • Practice strategies for running an effective meeting

Life's too short for boring meetings that accomplish little.

Dr. Margarita Gurri is a consummate professional who brings deep thinking, delightful humor, and authenticity to everything she does whether she's speaking, coaching, problem-solving or writing. I've worked on numerous projects and participated in various brainstorming and mastermind groups with Dr. Gurri focused on ethics, marketing, problem-solving, and communication. I cannot recommend ANYONE more confidently and enthusiastically.

—Susan Brender, Communications Expert and Host of “The Susan Brender Show”

Crack the Code for Dealing with Difficult People!