Solve Your People Problems


| Civility | Bias | Leadership Communication | Conflict
Intimacy | Ethics | Virtual Leadership | Suicide Prevention |

Waste a
Bad Mood





Difficult People are all around us.
Sometimes it’s them. Sometimes it’s us.

Sooner or later,
someone is bound
to misbehave.
Get ready!

Programs for Individuals & Teams

Dealing with Difficult People
Bring out the Best in Everyone


Manage tears, tempers, and drama. Understand difficult people. Especially in difficult times, strategic empathy is key. Increase productivity, creativity, and happiness within your team, organization, and your family.

  • Identify 6 types of difficult people
  • Understand why they misbehave
  • Learn strategies to deal with them

BONUS. Sign up for Follow-up Open Discussion to practice what to say and do when dealing with the difficult people, situations, and conversations in your life.

Lead So Your Team Follows!
Listen, Understand, & Set the tone


Leadership requires refreshed mindsets and skills. Start with empathy, commitment, and a strong plan.

  • Understand six styles of difficult people
  • Harness the power of conflict with humor
  • Learn by misbehaving as difficult people
  • Create a Leadership Communication Action Plan

Manage Conflict Like a Pro
Deal with Bullies, Heroes, & Victims

Stressed woman

Stress can bring out the worst in the best of us. Empathy, communication skills, and a bit of humor are the solution.

  • Understand why people misbehave
  • Master Polite Shut-Ups©
  • Practice core communication strategies
  • Create your Fair Fighting Action Plan

Dr. Margarita Gurri is a consummate professional who brings deep thinking, delightful humor, and authenticity to everything she does whether she's speaking, coaching, problem-solving or writing. I've worked on numerous projects and participated in various brainstorming and mastermind groups with Dr. Gurri focused on ethics, marketing, problem-solving, and communication. I cannot recommend ANYONE more confidently and enthusiastically.

—Susan Brender, Communications Expert and Host of “The Susan Brender Show”