DIFFICULT PEOPLE
Sometimes it's them. Sometimes it's us.
Onsite | Hybrid | Virtual
Sooner or later,
someone is bound to
MISBEHAVE.
Get ready!
Dr. Gurri spoke at our Safety Day to a room full of contractions, no less. It’s rare that someone gives us the skills to deal with difficult people, conversations and situations! High energy.... fun... timely.
—Carl Granger, Safety Director, Woods Construction and Interiors
Deal with Difficult People
Manage Six Difficult Communication Styles
Reduce stress, increase productivity, and bring out the best in your team. Leadership requires practicing new mindsets and skills. Have fun as you gain the empathy needed to bring out the best in even the most difficult people.
- Understand six styles of difficult people avatars
- Harness the power of conflict with humor
- Practice strategies that work with each avatar
- Create a Red Shoe Leader Action Plan
Start or Grow Your Women in Business Programs
For Women and Other Under-appreciated Groups &
Those Who Support Them
Women and other under-recognized talent have stepped up as leaders and team players during COVID-realted employee shortages. Now's the time to update your Employee Resource Groups (ERG) or Employee Resource Group for Women (WERG) and any under-appreciated group.
- Start or grow your ERG or WERG programs
- Learn and apply destress strategies
- Communicate like a boss
- Practice managing difficult people
- Nail your presentation skills
Communication Competencies
For Leaders
Communication, with or without technology, is key to business success. Step into the role of six disruptive communicator styles with empathy to brainstorm strategies to bring out their best. Practice the mindsets and skills of a Red Shoe Leader.
- Understand six disruptive commuication styles
- Master seven communication competencies
- Bring out the best in each team member
- Practice managing difficult people
Happiness & Humor
Antidotes to Conflict
Step into the role of 6 disruptive communicator styles with empathy to brainstorm strategies to bring out their best. Practice the mindsets and skills of a Red Shoe Leader.
- Understand six disruptive commuication styles
- Master seven communication competencies
- Bring out the best in each team member
- Practice managing difficult people
Manage Conflict
Deal with Bullies, Heroes, and Victims
Business stress can bring out the worst in the best of us. Handling the different personalities and stressors is key to your success. Mindsets, anger triggers, communication skills, and a bit of humor to bring out the best in you and your team. Provides a deeper dive into group dynamics.
- Understand why people misbehave
- Identify common anger triggers
- Master Polite Shut-Ups©
- Practice the Three Levels of Anger communication strategies
Run Effective Virtual Meetings
Bring Out the Best in Each Team Member
Life's too short for boring meetings that accomplish little.
- Master the video and audio of remote technologies
- Engage your team before, during, and after meetings
- Cultivate a culture of risk for exploring new ideas
- Manage the flow of communication in times of crisis
- Deal with disruptive communicator styles
- Practice strategies for running an effective virtual meeting
What to Do & Say
Supervise for Growth
Supervision is a learned still. Hone your mindsets, skills, and habits to maximize the potential of your team.
- Review your existing supervision process
- Create an updated approach
- Practice what to say and do
- Learn to listen
- Plan year-long strategies to inspire, polish, and support your team
Humor & Stress
Banish Burnout
You make a difference managing diffiicult projects, people, and conversations. Now what? Prevent burnout as your refresh your mindset, energy, and team.
- Understant humor, stress, and the brain
- Explore humor as a limit setting strategy
- LIghten up as you brainstorm issues and solutions
- Create a supp
- Practice what to say and do
Dr. Margarita Gurri is a consummate professional who brings deep thinking, delightful humor, and authenticity to everything she does whether she's speaking, coaching, problem-solving or writing. I've worked on numerous projects and participated in various brainstorming and mastermind groups with Dr. Gurri focused on ethics, marketing, problem-solving, and communication. I cannot recommend ANYONE more confidently and enthusiastically.—Susan Brender, Communications Expert and Host of “The Susan Brender Show”
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